Projecting Professionalism When You Communicate

Different rules are applied when projecting professionalism through different forms of communication. For each of the tools below you will learn the requirements of maintaining a professional message.

Speech Habits – Use sophisticated vocabulary to effective deliver a verbal message. Maintain maturity through speech and always use polite language.

E-mail – Ensure e-mails are concise and deliberate. Avoid abbreviations, and always use correct spelling and grammar.

E-mail addresses – All e-mail addresses are to contain a name, business title or relative business expression. Use of nicknames is highly unprofessional in the workplace.

Voice mail – Always leave your name and phone number so that the receiver of the message can reply when possible. Briefly describe the reason for your call.

Telephone – When expecting a business phone call make sure that you are in a quiet setting so that there are no background noises throughout the call.

Cellphones – Ensure that your cellphone is silent in the workplace, unless you receive specific authorization to make calls. When using the cellphone always go to a private setting.



Texting – Appropriate language and spelling is to be used when sending necessary business texts. Avoid texting in any other business scenario.